PRIVACY POLICY

Coreparts Pty Ltd ABN 72 107 263 070 

1. Introduction

Coreparts Pty Ltd (“Coreparts”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

• Visit our website

• Contact us

• Request a quote

• Place an order

• Engage us for services

• Interact with us in a business capacity

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Identity & Contact Information

• Full name

• Company name

• Position or title

• Email address

• Phone number

• Business or delivery address

2.2 Transaction & Commercial Information

• Purchase orders

• Order history

• Invoices

• Freight details

• Payment confirmation details

2.3 Technical & Website Data

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics data

2.4 Other Information

Any information voluntarily provided through forms, emails, phone calls, or correspondence.

We do not intentionally collect sensitive information unless required by law or voluntarily provided.

3. How We Collect Personal Information

We collect information:

• Directly from you when you contact or transact with us

• Through our website contact forms

• Through email, phone, or in-person communication

• Through third-party service providers such as payment gateways and freight providers

• Automatically via cookies and analytics tools

4. Purpose of Collection

We collect and use personal information to:

• Supply products and services

• Process and fulfil orders

• Manage freight and logistics

• Issue invoices and receive payment

• Respond to enquiries

• Provide customer support

• Improve website functionality

• Send marketing communications where permitted by law

• Comply with legal and regulatory obligations

We will only use personal information for purposes reasonably related to our business operations.

5. Disclosure of Personal Information

We may disclose personal information to:

• Freight and logistics providers

• Payment processors and financial institutions

• IT service providers and hosting providers

• Professional advisers (accountants, auditors, lawyers)

• Government or regulatory authorities where required by law

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure they handle personal information in accordance with Australian privacy law.

We do not sell personal information.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

These measures may include secure servers, restricted access controls, encrypted communications, and secure payment processing.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website performance

• Analyse traffic patterns

• Enhance user experience

You may disable cookies through your browser settings. Doing so may impact website functionality.

8. Direct Marketing

We may send marketing communications where:

• You have consented; or

• It is otherwise permitted under the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link where available.

9. Access & Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made using the contact details below.

We may require verification of identity before providing access.

10. Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal and tax obligations

• Resolve disputes

• Enforce agreements

When no longer required, information will be securely destroyed or de-identified.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a complaint to us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on our website with the effective date.

14. Contact Details

Coreparts Pty Ltd
275 Ingham Road
Garbutt QLD 4814
Email: Admin@coreparts.com.au
Phone: (07) 4724 4470